Privacy Policy

Last Updated: 14 October 2026

At MASCO Property, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website or interact with our services.

By accessing or using our website at https://property.masco.my, you acknowledge the information provided in this Privacy Policy.

1. Introduction

This Privacy Policy applies to MASCO REALTY MANAGEMENT SDN. BHD. (referred to as “MASCO Property”, “we”, “us”, or “our”).

We are committed to handling personal information responsibly and in accordance with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA), as amended.

This policy applies to visitors, customers, prospective customers, and other individuals who interact with our website and services.

2. Information We Collect

We may collect personal information when you visit our website, complete an enquiry form, communicate with us, or use our services.

The information collected may include:

  • Personal details such as your name.
  • Contact information such as your email address and telephone number.
  • Property-related preferences, enquiries, and requirements.
  • Information voluntarily provided through website forms or communications.
  • Technical information such as IP address, browser type, device information, and website usage activity.

Certain information may also be collected automatically through cookies and other website technologies.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Responding to enquiries and requests.
  • Providing information about our properties, products, or services.
  • Communicating with customers and prospective customers.
  • Processing enquiries and arranging appointments or property viewings.
  • Improving our website, services, and customer experience.
  • Conducting marketing, advertising, and promotional activities where permitted by law.
  • Analysing website traffic and advertising performance.
  • Maintaining website functionality and security.
  • Complying with applicable legal and regulatory requirements.

We process personal information for relevant business purposes and in accordance with applicable legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance website functionality, analyse visitor activity, and support advertising activities.

Cookies are small files stored on your device when you visit a website.

The cookies used on our website may include:

Essential Cookies

These cookies support basic website functionality, navigation, and security.

Analytics Cookies

These cookies help us understand how visitors interact with our website, including page visits, traffic sources, and website performance.

Advertising and Marketing Cookies

These cookies may be used to measure advertising effectiveness, understand visitor interests, and deliver relevant advertisements through third-party advertising platforms.

Third-Party Cookies

Certain third-party services integrated into our website may place cookies or use other tracking technologies in accordance with their respective privacy policies.

You may manage or disable cookies through your browser settings or available website cookie controls. Please note that restricting certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. Advertising and Third-Party Services

Our website may use third-party advertising, analytics, and marketing services to promote our business and improve our online advertising performance.

These services may include advertising networks, analytics providers, social media platforms, and other digital marketing technologies.

Depending on the services used, third-party providers may collect or process information such as:

  • Website browsing activity.
  • Device and browser information.
  • IP address and approximate location.
  • Interactions with advertisements.
  • Website visits and conversion activities.

Such information may be used for advertising measurement, audience analysis, campaign optimisation, and personalised advertising, subject to applicable legal requirements and consent preferences.

Third-party service providers may handle information in accordance with their own privacy policies.

You may be able to manage personalised advertising preferences through the relevant advertising platform or your browser settings.

6. Sharing and Disclosure of Information

We may share personal information with relevant third parties where necessary for legitimate business operations, requested services, or applicable legal obligations.

These parties may include:

  • Authorised employees and representatives.
  • Business partners and service providers.
  • Property owners or relevant parties involved in property-related enquiries.
  • Website hosting and IT service providers.
  • Advertising and analytics service providers.
  • Government agencies and regulatory authorities where required by law.

We take reasonable steps to ensure that personal information is disclosed only for appropriate purposes and handled in accordance with applicable data protection requirements.

7. Data Security

We take reasonable measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include appropriate technical, administrative, and organisational safeguards.

While we make reasonable efforts to safeguard personal information, no method of transmission or electronic storage is completely secure.

We cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory requirements.

Retention periods may vary depending on the nature of the information, business requirements, and relevant legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, dispose of, or anonymise it, where appropriate.

9. Your Rights Regarding Personal Information

Subject to applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information held by us.
  • Requesting corrections to inaccurate or incomplete information.
  • Withdrawing consent for certain processing activities, where applicable.
  • Requesting restrictions on certain uses of your personal information.
  • Opting out of direct marketing communications.
  • Exercising other applicable rights provided under Malaysian data protection laws.

To submit a privacy-related request, please contact us using the details provided below.

We may request additional information to verify your identity before processing your request.

10. Third-Party Websites

Our website may contain links to external websites, social media platforms, advertisements, or third-party services.

These websites operate independently and may have their own privacy policies and data handling practices.

We are not responsible for the content, security, or privacy practices of third-party websites that are outside our control.

We encourage visitors to review the privacy policies of external websites before sharing personal information.

11. International Data Transfers

Certain third-party technology providers, advertising platforms, and website services may process or store information outside Malaysia.

Where personal information is transferred internationally, we will take appropriate measures to comply with applicable Malaysian data protection requirements.

Such transfers may be subject to relevant legal requirements, contractual safeguards, or other appropriate data protection measures.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business operations, data processing activities, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

Where required, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this Privacy Policy from time to time.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact us using the following details:

MASCO REALTY MANAGEMENT SDN. BHD.

Registration No.: 202001020568 (1376888-X)

Address:

33-1-123A, 33-2-123, 33-3-123C,

Prangin Mall, Jalan Dr. Lim Chwee Leong,

10100 George Town, Penang, Malaysia.

Email: info@masco.my

Telephone: +604-2933333

Website: https://property.masco.my

We will review and respond to privacy-related enquiries in accordance with applicable legal requirements.